Delivery Methods

We dispatch every order within 1–2 working days from our European dispatch centre. Below you will find everything you need to know about delivery times, costs and what to do if something goes wrong.

We deliver to all addresses within the European Union. The available delivery countries are shown during checkout.

After dispatch, the standard delivery times are:

• Germany, Czechia, Slovakia, Poland: 2–4 working days
• Austria, the Netherlands, Belgium, Denmark: 3–5 working days
• Other EU countries: 5–8 working days

Orders confirmed before 12:00 CET on a working day are usually prepared the same day. Orders placed later or at weekends are prepared on the next working day.

Delivery times are based on the performance data of the shipping carriers. We are not responsible for delays caused by the shipping carrier, force majeure or incorrect address details.

Shipping costs depend on your delivery country and the size of your order and are shown during checkout before you confirm. Free shipping may be offered on selected bundles — this is clearly indicated on the product page.

As soon as your parcel leaves our warehouse, you will receive a dispatch confirmation by email with your tracking number. You can track the parcel at any time on the shipping carrier’s website.

You have two options:

1. Refuse to accept it on delivery. Then write to us at [email protected] — we will arrange a replacement shipment.
2. Accept the parcel and document the damage. Take photos of the outer packaging and the product before you use it, and send them to [email protected] within 7 days of delivery. We will arrange a replacement shipment or a refund.

If the contents do not match your order (wrong product or missing items), write to us within 14 days of delivery. We will put this right at no cost to you.

You are responsible for providing a correct and complete delivery address. If a parcel comes back to us because the address was incorrect or incomplete, or because the recipient could not be reached, we will contact you to arrange a new shipment.

The cost of the re-shipment will be communicated to you before the second dispatch. You can accept the offer and have the parcel sent again, or cancel the order and receive a refund of the product price (the original outbound shipping costs are not refundable in this case).

If you do not respond within 14 days of our attempt to contact you, we will treat the order as cancelled and refund the product price less the original outbound shipping costs.

If you refuse a parcel for a reason other than visible damage, the original shipping costs will not be refunded and the return shipping costs will be deducted from your refund — unless you subsequently exercise your statutory right of withdrawal within 14 days of the refusal, in which case the full refund rules for the right of withdrawal apply (see Returns Policy).

If the tracking of your parcel has not moved for more than 10 working days, write to us at [email protected]. We will open an investigation with the shipping carrier. If the loss is confirmed, we will, at your choice, send you a replacement free of charge or refund your order in full.

If the tracking shows the parcel as “delivered” but you have not received it, please first check with your neighbours and at your local post office. If you still cannot find it, write to us within 7 days of the stated delivery date and we will open an investigation with the shipping carrier.

Commerto Limited
Dositheou 5, PARABUILDING, BLOCK A
1st floor, Flat/Office 102A
1071 Nicosia, Cyprus
Email: [email protected]

Last updated: 24 September 2026